Union Win Industrial(China) Co., Ltd
Win-win cooperation brings the Union win in the market!
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Soft and foldable kids equipment for ocean ball foam ball pit pool
Q & A
Q.Is this product with my own design available?
A: OEM & ODM services are available.
Q.What is your Shipping services?
A: Sea, train, air and express (DHL,FEDEX,UPS,EMS, etc.) are available.
Q.What is your Payment Terms?
A: T/T(Bank transfer), Paypal and L/C at sight are available. Some other payment ways can be discussed.
Q: May I get a sample from you?
A: Yes, we can provide sample for test. It will charge a sample fee, which can be refund by future bulk order. And generally, we need about 1-2 weeks to produce the sample
Q: How about the quality control?
A: Generally, we will send confirmed samples according to your requirement for your checking before bulk order. And we have several staffs in QC Dep, who will check the materials and each parts to make sure the production goes correctly, same as the sample/requests. When the products are ready, we will take some to our lab, to do a lot of quality test. What's more, before packing it up, we will double check all products details, to ensure the quality
Q: Do you offer guarantee for the products?
A: Yes. Generally, we promise it 100% rebound within 6 months, for most of our compressed products. And by usual use, we offer 5 years warranty for our products.
Q: How to deal with the faulty?
A: Firstly, as we mentioned above, all of our products are produced by strict quality control system and we requests it as 0% defective rate
Secondly, during the guarantee time, if do have some faulty items by our quality issues, we can provide a new ones by next order, for free